At Carttsy, we strive to make your shopping experience as smooth and enjoyable as possible. Please take a moment to review our shipping policy to understand how we handle order processing, delivery, and related matters.

Order Processing Time

Orders are typically processed and prepared for shipment within a maximum of 2 business days from the date of purchase. Once your order has been processed, it is handed over to our shipping partners for delivery.

Delivery Time

After processing is complete, your chair will be dispatched, and the estimated delivery timeframe is 5 to 7 business days from the date of shipment. Total delivery time, from the date of purchase to arrival at your doorstep, is generally between 5 to 9 business days, depending on your location and the shipping carrier assigned to your order.

Shipping Methods

We offer reliable shipping services across the United States using trusted carriers to ensure your chair arrives safely and on time.

Shipping Carriers

We partner with the following shipping carriers to deliver your orders:

  • FedEx
  • USPS
  • UPS

The carrier assigned to your order will be selected based on your location and which service can provide the fastest and most reliable delivery for your specific address.

Shipping Rates

We are pleased to offer free shipping on all orders shipped to addresses anywhere within the United States. No minimum purchase is required — simply place your order and enjoy complimentary delivery.

Order Cut-Off Time

Our daily order cut-off time is 19:00 PM (7:00 PM) Central Standard Time (CST).

Same-Day Dispatch & Tracking Policy

We understand that you want your chair as quickly as possible. That is why we have implemented a streamlined same-day dispatch process:

  • Orders placed on or before 19:00 PM (7:00 PM) CST are dispatched the same day, and your tracking number is provided to you on the same day.
  • Orders placed after 19:00 PM (7:00 PM) CST will be dispatched the very next morning as soon as our operations begin, and your tracking number will be provided that same morning.

To summarize:

  • Place your order before 19:00 PM → Tracking today, dispatch today.
  • Place your order after 19:00 PM → Tracking tomorrow morning, dispatch tomorrow morning.

This process ensures fast delivery, early product benefit, and maximum customer satisfaction.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the real-time status and estimated delivery date of your package at your convenience.

Address Accuracy

It is essential to ensure that your shipping address is accurate and complete at the time of checkout. Carttsy is not responsible for delayed, lost, or misdelivered shipments resulting from incorrect or incomplete address details provided by the customer. Any additional shipping costs incurred due to address corrections or reshipment will be the responsibility of the customer.

Order Modifications and Cancellations

We understand that circumstances may change after you place an order. If you need to modify or cancel your order, please contact our customer support team within 24 hours of placing the order. We will do our best to accommodate your request before the order enters the processing stage.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work closely with the shipping carrier to investigate the issue and ensure a satisfactory resolution, whether that involves a replacement or a full refund.

Returns and Exchanges

For detailed information regarding returns, exchanges, and refunds, please refer to our separate Refund & Returns Policy page, which outlines all applicable terms and conditions.

Contact Us

If you have any questions, concerns, or need assistance related to your order, shipping, or any other inquiries, please don’t hesitate to reach out to our customer support team. We are here to assist you!

Carttsy
43 Delaware St, Hartford, OH 43013, USA
Email: support@carttsy.shop
Phone: +1 740-965-1226
Working Hours: Monday – Friday, 9:00 AM – 19:00 PM