At Carttsy, customer satisfaction is at the heart of everything we do. We want you to love your chair, but we understand that sometimes a product may not be the perfect fit. Please take a moment to review our return and refund policy to understand how we handle these situations.
Returns
Eligibility
We accept returns within 30 days from the date of delivery. To be eligible for a return, your chair must be unused, in the same condition that you received it, and securely packaged in its original packaging. The item must be free from any signs of wear, damage, or assembly.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Personalized or custom-made chairs.
- Clearance or final sale items.
- Gift cards.
Return Process
To initiate a return, please contact our customer support team at support@carttsy.shop. We will provide you with detailed return instructions and, if applicable, a return authorization number to include with your shipment.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., wrong item shipped, damaged upon arrival). In such cases, we will provide a prepaid return shipping label at no cost to you.
Refunds
Refund Processing
Once your returned chair is received and inspected at our facility, we will send you an email notification to confirm receipt. We will also inform you of the approval or rejection of your refund request.
Approved Refunds
If your return is approved, your refund will be processed promptly. A credit will be applied to your original method of payment within 2 business days after return approval. Please note that your financial institution may require additional time to post the refund to your account.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please take the following steps:
- Check your bank account or credit card statement again.
- Contact your credit card company or payment provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please reach out to us at support@carttsy.shop and we will investigate further.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange your chair for a different model or style, you will need to:
- Return the original item following our return policy.
- Place a new order for the item you prefer.
Damaged Products
If you receive a chair that is damaged during transit or has a manufacturing defect, please contact us immediately. We kindly request that you:
- Provide detailed information about the damage.
- Include clear photographs showing the issue.
- Keep the original packaging and the damaged item as evidence for carrier claims.
Upon review, we will arrange for a replacement or issue a full refund at no additional cost to you.
Contact Us
If you have any questions or concerns about our return and refund policy, or if you need assistance with a return or refund, please don’t hesitate to contact our customer support team. We are here to help!
Carttsy
43 Delaware St, Hartford, OH 43013, USA
Email: support@carttsy.shop
Phone: +1 740-965-1226
Working Hours: Monday – Friday, 9:00 AM – 19:00 PM